Privacy Policy

Overview

This Privacy Policy describes how Paper Online Ltd. (company registration no. 11418652) of 79 Princes Way, London, England, SW19 6HY collect, use, and protect your personal information when you visit our website or interact with our insurance software platform.

Paper Online Ltd. is established in the United Kingdom and registered with the UK Information Commissioner's Office (ICO) as well as holding ISO 27001 certification. This ensures compliance with robust regulatory frameworks regarding our handling of data and information security, and includes conformance with the Data Protection Act 2018, covering UK GDPR laws.

We are a data processor for our customers' data for their business purposes. Internally, we act as a data controller in relation to information gathered for hiring, HR and marketing activities.

Information We Collect

1- Website:
When visiting our website (www.paperinsurance.com) we collect personal information only when you voluntarily submit it through our web form. This information is used solely for marketing purposes, and is never shared with external parties.

Information held includes:

  • Full name
  • Email address
  • Nationality
  • Organisation
  • Nature of enquiry

We do not use cookies or tracking technologies to collect information about website visitors.

Use of Information

We use the information you provide to:

  • Respond to your enquiries
  • Process your requests for information about our services
  • Send relevant communications about our products and services
  • Improve our customer service

2- Discovery, Onboarding and Build Process
During discovery and onboarding processes, Paper Online will require additional information to be submitted via email, forms and over meetings or phone calls. This information will be held in secure environments and will never be shared to unauthorised external parties.

3- Customers' Data
As a data processor, Paper Online is required to hold your customer's data to uphold the services outlined in the signed License Agreement. This may include sensitive information, and is processed strictly in accordance with the instructions provided by our customers, who remain data controllers.

Data is stored securely in an encrypted form on Amazon's AWS cloud servers at a location of the customer's choice, dependent on local or internal compliance requirements.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Data is never shared with unauthorised third parties. Internal software systems are always two factor authentication and password secured and regularly maintained and checked in compliance with ISO 27001 certification guidelines.

Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal information to external parties. This does not include trusted partners who assist us in operating our website or serving you, provided they agree to keep this information confidential.

Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for future communications

International Data Transfers

If you are located outside our country of operation, please note that your information may be transferred to and processed in our location.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

Contact Us

For any questions regarding this Privacy Policy or our privacy practices, please contact us at info@paperinsurance.com .

Last updated: November 11, 2024